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Barclays.Net Help
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Your security and confidentiality is of paramount importance whilst using Barclays.Net. Under this section we have detailed your security obligations when using Barclays.Net, what we are doing to keep you safe online and some important guidelines on how you can avoid fraudulent attacks.

Security obligations
You must comply with your security obligations which are set out in the Barclays.Net Security User Guide PDF† (541KB) (opens in a new window). Each of these obligations creates an additional layer of security. Failure to comply with any of these security obligations increases the risk of unauthorised transactions on your accounts. Please ensure you periodically review your organisation’s security arrangements.

These include:

  • Never log into Barclays.Net on a computer that does not have up-to-date anti-virus software or a firewall. If you are not sure whether your computer has up-to-date anti-virus software or a firewall, contact your IT department. As an additional measure to protect your PC we are pleased to offer Webroot SecureAnywhere security software, free to all Barclays.Net customers.
  • make sure you are using supported hardware and software.
  • Barclays will never call or email you and ask you to change the beneficiary bank details of a payment, or ask you to reveal full security details (including smart card PINs). Additionally, take extra caution when opening unexpected emails and do not download any attachments unless you are confident they are safe.
  • Never leave your smart card inserted in your card reader when you are not signing a payment or performing an administration change. Remove it and keep it secure after use. We will never ask you to leave your card in your reader for any other reason (eg, even when we are updating your service). 

Barclays has produced a series of security videos, they cover a holistic range of security issues and are essential to watch.

If you notice fraudulent or suspicious activity on your account please contact us immediately.

Barclays.Net uses proven 128-bit encryption and Public Key Infrastructure (PKI) processes to provide high levels of security.


Further reading:

    Reporting a fraud?

    If you believe you have fallen victim to fraud or have received a suspicious email, report this immediately to the Helpdesk who will be able to advise you further.

    Forward any emails or screen shots to 
    and delete the email immediately, making sure not to open any links contained within the email.